Privacy Policy – LUNOTV IPTV

Luno IPTV (“Company,” “we,” “us,” or “our”) is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, who we share it with, and what rights you hold. By using our service at lunotviptv.com, you consent to the data practices described in this policy. If you do not agree, you must discontinue use of the service.

We collect the following categories of personal information: (a) Account Information: Name, email address, and username provided at registration or during the order process. (b) Payment Data: Transaction records processed through third-party payment processors including PayPal and Stripe. We do not store full credit or debit card numbers on our servers. (c) Device and Technical Data: IP address, device type, operating system, and browser used to access the service. (d) Usage Data: Viewing activity, connection timestamps, and stream quality metrics used to maintain service quality. (e) Support Communications: Messages exchanged with our team via email, WhatsApp, or Telegram.

We use personal information for the following purposes: to deliver and maintain your subscription; to process payments and prevent fraud; to transmit account credentials, renewal notices, and support responses; to improve service performance based on anonymized usage patterns; to comply with legal and regulatory obligations; and to communicate material service or policy updates. We do not use your data for targeted advertising. We do not sell personal information to any third party.

We share personal data only with third parties necessary to operate our service: (a) PayPal and Stripe for payment processing; (b) Cloudflare for security, DDoS protection, and content delivery; (c) Umami Analytics for privacy-respecting, cookie-free website analytics that does not collect personally identifiable information; (d) Transactional email providers for delivering account credentials and notifications. All processors are contractually required to maintain the confidentiality and security of your data and may not use it for their own commercial purposes.

Our website uses a minimal number of cookies. Session cookies are required for core website functions including login state and form security. We use Umami Analytics, which does not place tracking cookies and collects no personally identifiable information. We do not use Google Analytics, Facebook Pixel, or other third-party tracking technologies. You may disable cookies in your browser settings. Doing so will not prevent you from using the streaming service itself.

We retain account information for the duration of your active subscription and for up to 12 months following your last transaction for billing dispute resolution purposes. Payment and transaction records are retained for 7 years as required by applicable tax law. You may request deletion of your personal data by contacting [email protected]. Deletion requests are honored within 30 days subject to any mandatory legal retention requirements.

Depending on your jurisdiction, you may have the following rights regarding your personal data: (a) Right of Access: Obtain a copy of the personal data we hold. (b) Right to Rectification: Request correction of inaccurate or incomplete data. (c) Right to Erasure: Request deletion of your data where no legal obligation requires retention. (d) Right to Restriction: Request limits on how we process your data pending a dispute. (e) Right to Data Portability: Receive your data in a structured, machine-readable format. (f) Right to Opt-Out (CCPA): California residents may opt out of any sale of personal information. We do not sell personal information. To exercise any right, submit a written request to [email protected].

We implement appropriate technical and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption for all data in transit, strict internal access controls limiting employee access to customer data on a need-to-know basis, and regular security assessments. No transmission over the internet is guaranteed to be 100% secure; however, we maintain industry-standard protections.

The Luno IPTV service is not directed to persons under 18 years of age. We do not knowingly collect personal information from minors. If we determine that data from a person under 18 has been collected without verifiable parental consent, we will delete that information promptly. If you believe we have collected data from a minor, contact us at [email protected].

We may revise this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify registered users of material changes by email prior to the changes taking effect. The current version of this policy will always be accessible at lunotviptv.com/privacy with the effective date noted. Your continued use of the service after any revision constitutes your acceptance of the updated policy.

For privacy inquiries, data requests, or complaints, contact us at [email protected]. We will respond to all privacy-related requests within 30 days of receipt.